Public Tickets
mbaake
Portfolio isn't shown in frontendClosed
TheGem (WPBakery)
Updated October 1, 2020 at 11:56am
4
Most recent comment from Oliver:Hi,pls. check now, there was missing image in one portfolio item...
Charles
Moving WP Bakery version to ElementorClosed
TheGem (WPBakery)
Updated October 1, 2020 at 10:58am
2
Most recent comment from Oliver:Hi,TheGem for Elementor is a reworked version of TheGem theme, which is lightweight and optimized for Elementor. TheGem for Elementor is NOT compatible with TheGem for WPBakery. In case you will ins ...
Kamikaze_Phoenix
Adjusting height of 1 of 2 columnsClosed
TheGem (WPBakery)
Updated October 1, 2020 at 7:33am
2
Most recent comment from Michael:Hi,
Please provide the wp-admin access. We will try to help you.
Kamikaze_Phoenix
FontsClosed
TheGem (WPBakery)
Updated October 1, 2020 at 7:32am
2
Most recent comment from Michael:HI!Unfortunately, only fonts from theme options are available in this editor. But you can write the fonts you want using the code.
Jhun Lorenz Asna
Pop-up triggerClosed
TheGem (WPBakery)
Updated October 1, 2020 at 7:28am
4
Most recent comment from Michael:Please contact us if you have any questions.Have a nice day!
RaulSM10
Text BlogClosed
TheGem (WPBakery)
Updated October 1, 2020 at 6:29am
4
Most recent comment from Oliver:You're welcome!
Kamikaze_Phoenix
Text Block - MobileClosed
TheGem (WPBakery)
Updated September 30, 2020 at 8:42am
2
Most recent comment from Michael:HI!Please watch this video:https://wpbakery.com/video-academy/control-elements-different-devices-responsive-column-controls/
RaulSM10
Custom.cssClosed
TheGem (WPBakery)
Updated September 30, 2020 at 7:02am
4
Most recent comment from Oliver:Welcome!
vulcanstudio
Layout issuesClosed
TheGem (WPBakery)
Updated September 28, 2020 at 10:29am
4
Most recent comment from Oliver:Hi,Yes, take a look:
Mike Hammond
Problem with Menu options using Ultimate MemberClosed
TheGem (WPBakery)
Updated September 28, 2020 at 9:59am
2
Most recent comment from Oliver:Hi,it's because custom menu walker, the simplest way will be deactivate gem theme (activate any default theme) make all the menu settings and then activate gem theme, nothing will be lost..
personalclasstravel
Page SpeedClosed
TheGem (WPBakery)
Updated September 28, 2020 at 6:41am
3
Most recent comment from Oliver:Hi,pls. take a look:Increasing Pagespeed
device
Remove large gap at top of portfolio pagesClosed
TheGem (WPBakery)
Updated September 28, 2020 at 6:38am
4
Most recent comment from Oliver:Welcome!
alisarodriguez27
Developer HelpClosed
TheGem (WPBakery)
Updated September 23, 2020 at 8:24am
10
Most recent comment from Oliver:Hi,May be there were some server troubles? Can you attach error logs from the server?
interhelp
Video Player ColorsClosed
TheGem (WPBakery)
Updated September 23, 2020 at 8:09am
2
Most recent comment from Michael:HI!These elements can only be changed using a custom CSS. Indicate what colors you want to use and we will help you.
AbdulQadir Kaizar
Additional Customization of the Top BarClosed
TheGem (WPBakery)
Updated September 22, 2020 at 10:47am
13
Most recent comment from Oliver:You're welcome!