Public Tickets
hwcomsro
Update to latest themeClosed
TheGem(Elementor)
Updated January 5, 2023 at 6:12am
4
Most recent comment from Oliver:You are welcome
Kaycp
Mobile ViewClosed
TheGem(Elementor)
Updated January 4, 2023 at 6:52am
6
Most recent comment from Oliver:Ok, thank you for letting know
Celia Ferreira
import a table from theGem "Lists & Tables"Closed
TheGem(Elementor)
Updated January 3, 2023 at 12:18pm
2
Most recent comment from Oliver:Hi Celia, please go to TheGem -> Demo Import https://prnt.sc/YpAQNh0hhgMW and scroll down to this demo https://prnt.sc/NEp_UYZSo9vS . Click on it and select the second option https://prnt.sc/a1 ...
Cartmenezz
Slow shop loading timeClosed
TheGem(Elementor)
Updated December 30, 2022 at 6:02am
2
Most recent comment from Oliver:Ok, thank you for letting know
vaibhav
activation of thegemClosed
TheGem(Elementor)
Updated December 29, 2022 at 8:35am
2
Most recent comment from Oliver:Hi,Should be working, can you check?
Gkumar
Not able to change this background imageClosed
TheGem(Elementor)
Updated December 28, 2022 at 7:34am
2
Most recent comment from Oliver:Hi,Take a look:
adamjones1
ReCAPTCHA 3Closed
TheGem(Elementor)
Updated December 27, 2022 at 8:55am
14
Most recent comment from Michael:You are using a third-party plugin to add reCAPTCHA. In order to check whether TheGem theme is the cause of this problem, you need to check the functionality of this function with the default Wordspre ...
Kattia Bolanos
Pop UpClosed
TheGem(Elementor)
Updated December 24, 2022 at 7:06am
2
Most recent comment from Michael:Hi Kattia, yes, sure, TheGem has Popups Builder, no need to use any third-party plugins. Please check: https://codex-themes.com/thegem/documentation/thegem-popups-builder/
Gkumar
Language menu need to be removeClosed
TheGem(Elementor)
Updated December 23, 2022 at 12:53pm
2
Most recent comment from Michael:HI!
You need to edit the Header templates:
https://thesportscart.in/wp-admin/edit.php?post_type=thegem_templates&templates_type=header
Gkumar
Menu is not working and banner is brakingClosed
TheGem(Elementor)
Updated December 23, 2022 at 9:26am
2
Most recent comment from Michael:HI!The header on this installation is created with the Header Builder and if you want to set up a new menu, you need to use these settings.https://thesportscart.in/wp-admin/post.php?post=20&action=ele ...
Hed
WP RocketClosed
TheGem(Elementor)
Updated December 20, 2022 at 2:29pm
6
Most recent comment from Michael:You're welcome!Please contact us if you have any questions.
infinityskills
Theme Issue displayClosed
TheGem(Elementor)
Updated December 20, 2022 at 11:43am
7
Most recent comment from Michael:Please contact us if you have any questions.Have a nice day!
Drouminex
Social Sharing Icons in PostsClosed
TheGem(Elementor)
Updated December 19, 2022 at 10:25am
7
Most recent comment from Michael:You're welcome!Have a nice day!
Burdon Krisztián
wishlistClosed
TheGem(Elementor)
Updated December 16, 2022 at 7:44am
6
Most recent comment from Michael:All translation files are in /wp-content/themes/thegem/languages/ folder.
alexmanzo
Update CrashedClosed
TheGem(Elementor)
Updated December 16, 2022 at 7:36am
5
Most recent comment from Michael:HI!We are glad you found a solution to your problem. Other users have no problems with upgrading to the latest version of the theme. If you have any questions, feel free to contact us.Have a nice da ...