Public Tickets
jasminepolson
Cant Import Demo Business WebsiteClosed
TheGem(Elementor)
Updated December 11, 2020 at 9:45am
6
Most recent comment from Michael:Please contact us if you have any questions.
EnoPelivanaj
WordPress 5.6 uPDATEClosed
TheGem(Elementor)
Updated December 11, 2020 at 9:37am
5
Most recent comment from Michael:Also update the plugin and clear your browser cache.
wuestenblumesamy
the_content functionClosed
TheGem(Elementor)
Updated December 10, 2020 at 1:14pm
15
Most recent comment from Oliver:Hi,pls. wait a bit, there is compatibility issue with the last WP version, in few hours will be theme update.
rmaresca
Problem with lazy loadingClosed
TheGem (WPBakery)
Updated December 10, 2020 at 11:11am
2
Most recent comment from Oliver:Hi,
pls. wait a bit, soon will be the update to fix the issue.
Lucinda
Post Title not DisplayingClosed
TheGem(Elementor)
Updated December 10, 2020 at 9:20am
4
Most recent comment from Michael:This field is empty:
pigroup
Client feed not workingClosed
TheGem (WPBakery)
Updated December 9, 2020 at 10:33pm
2
Most recent comment from Michael:HI!
Yes, we are aware of this issue and will soon release an update to fix this issue.
A temporary fix for the problem, the elements will be displayed, but the animations will not work.
Sorry for the ...
Mark de Rooij
Add to cart button for cross-sells (feature request)Closed
TheGem (WPBakery)
Updated December 9, 2020 at 11:07am
16
Most recent comment from Oliver:Hi,Add this CSS code:
body .woocommerce .cross-sells .product .product-bottom {
display: inline-block;
}
Mihai
Share ButtonsClosed
TheGem (WPBakery)
Updated December 9, 2020 at 9:14am
4
Most recent comment from Oliver:Hi,You need to edit template:wp-content/themes/thegem/woocommerce/content-product.phpOr action:
If you use template, copy it to the child theme before the editing.
[email protected]
About parallax typesClosed
TheGem(Elementor)
Updated December 8, 2020 at 7:53am
4
Most recent comment from Michael:You're welcome!Have a nice day!
Buğra
QuickfindersClosed
TheGem (WPBakery)
Updated December 8, 2020 at 7:49am
2
Most recent comment from Michael:HI!Please read the documentation:https://codex-themes.com/thegem/documentation/#quickfindershttps://codex-themes.com/thegem/documentation/#quickfinder
robinmanoli
How to customize headerClosed
TheGem(Elementor)
Updated December 7, 2020 at 8:59am
4
Most recent comment from Michael:Please provide the wp-admin access. We will try to help you.
valmustechnology
ResponsivenessClosed
TheGem (WPBakery)
Updated December 7, 2020 at 7:36am
4
Most recent comment from Michael:You use a lot of menu items that just don't fit physically on the screen if you reduce the width. This is the code that will place menu items that do not fit on the screen on the second line.
#p ...
Pétula
How to hide excerptClosed
TheGem (WPBakery)
Updated December 7, 2020 at 7:00am
6
Most recent comment from Oliver:Hi,pls. give me wp-admin access.
Mihai
Footer Widget and footer designClosed
TheGem (WPBakery)
Updated December 6, 2020 at 11:29am
2
Most recent comment from Oliver:Hi,Replied in another ticket.
inadeemhrs
Cannot Edit HomepageClosed
TheGem(Elementor)
Updated December 6, 2020 at 10:34am
2
Most recent comment from Oliver:Hi,1. It's default menuhttps://www.wpupgrader.com/wordpress/change-menu-navigation-settings/2. it's revo sliderhttps://revolution.themepunch.com/joomla/documentation/