Public Tickets
David
Column vertical gap on mobileClosed
TheGem (WPBakery)
Updated February 12, 2021 at 3:03pm
8
Most recent comment from Michael:Please use these settings:
Sargaukha
error footerClosed
TheGem(Elementor)
Updated February 10, 2021 at 7:17am
2
Most recent comment from Oliver:Hi,
pls. give me wp-admin and FTP access, I'll check it out
jiggu87
Landing PageClosed
TheGem (WPBakery)
Updated February 9, 2021 at 12:14pm
6
Most recent comment from Michael:Yes, these versions of themes aren't compatible.
OfitekCreative
Long text single lineClosed
TheGem(Elementor)
Updated February 9, 2021 at 12:05pm
7
Most recent comment from Oliver:Hi,Fixed, changed CSS code, pls. take a look.
bkcphoto
Mobile Font SizeClosed
TheGem (WPBakery)
Updated February 9, 2021 at 8:25am
8
Most recent comment from Michael:Please provide a link to your site. We will try to help you.
maaarina
403 errorClosed
TheGem(Elementor)
Updated February 8, 2021 at 2:44pm
2
Most recent comment from Michael:HI!Try disabling the SUCURI firewall to find out the cause of the problem.
wojteq
import page from another templateClosed
TheGem (WPBakery)
Updated February 5, 2021 at 1:56pm
4
Most recent comment from Michael:You're welcome!
skibby008
WP Bakery PageBuilder emptyClosed
Magna
Updated February 5, 2021 at 11:20am
4
Most recent comment from Michael:You're welcome!
CreativePeakMarketing
logo replacementClosed
TheGem (WPBakery)
Updated February 5, 2021 at 9:41am
2
Most recent comment from Oliver:Hi,pls. take a look:https://codex-themes.com/thegem/documentation/theme-options/#global_website_settings
TheRealFreddyOwen
white space when website first loadsClosed
TheGem (WPBakery)
Updated February 5, 2021 at 9:08am
8
Most recent comment from Michael:I don't see this problem at the moment.
BrownGeorge
menu customizationClosed
TheGem(Elementor)
Updated February 4, 2021 at 7:46am
2
Most recent comment from Oliver:Hi,pls. give me wp-admin access.
wuestenblumesamy
Top Area MenuClosed
TheGem(Elementor)
Updated February 3, 2021 at 10:08am
4
Most recent comment from Michael:You're welcome!Have a nice day!
orlaoshea
Error: invalid license keyClosed
TheGem (WPBakery)
Updated February 2, 2021 at 7:01am
5
Most recent comment from Oliver:Feel free to contact us if you need help.
GrupoAlbertoFernandez
install the theme on another domainClosed
TheGem (WPBakery)
Updated February 1, 2021 at 11:16am
4
Most recent comment from Oliver:Hi,
take a look:https://codex-themes.com/thegem/documentation/#license-terms
One regular license allows you to use TheGem on one localhost, one development and one final production website. pls. log ...
EprjWeb
WPBakery won't work after updateClosed
TheGem (WPBakery)
Updated January 29, 2021 at 12:36pm
5
Most recent comment from Oliver:pls. contact your hoster and ask him deactivate it.