Public Tickets
MayaV
Contacts & SocialsClosed
TheGem (WPBakery)
Updated March 12, 2019 at 1:03pm
4
Most recent comment from Oliver:Viber
viber://add?number=1234567890
Telegram
tg://resolve?domain=username
WhatsApp
whatsapp://send?phone=+1234567890
Skype
skype:+1234567890?call
loveactually
TEMPLATE VIEWClosed
TheGem (WPBakery)
Updated March 12, 2019 at 11:49am
9
Most recent comment from Oliver:Welcome!
Adam Rhodes
Resizing the logo in the headerClosed
TheGem (WPBakery)
Updated March 12, 2019 at 11:43am
2
Most recent comment from Oliver:Hi,You can control the size in the theme options, here:
tecyourhealth
slider importClosed
TheGem (WPBakery)
Updated March 12, 2019 at 7:56am
4
Most recent comment from Oliver:Hi,pls. provide the wp-admin access
Karen
Change footer sizing and dimensionsClosed
TheGem (WPBakery)
Updated March 12, 2019 at 7:44am
4
Most recent comment from Michael:Welcome! Have a nice day!
Ryan Hyndman
Change theme backgroundClosed
TheGem (WPBakery)
Updated March 12, 2019 at 7:40am
2
Most recent comment from Oliver:Hi,pls. provide the wp-admin and FTP access
Pablo
Logo not showingClosed
TheGem (WPBakery)
Updated March 12, 2019 at 6:49am
2
Most recent comment from Oliver:Hi,pls. provide the wp-admin access
andalex1
Portfolio Element WPBakery doesn't workClosed
TheGem (WPBakery)
Updated March 11, 2019 at 5:13pm
4
Most recent comment from andalex1:I updated the theme and everything went fine. Thanks.
sokkoprinting
open link in the same tabClosed
TheGem (WPBakery)
Updated March 11, 2019 at 2:35pm
4
Most recent comment from Oliver:Hi,You need to edit:/wp-content/themes/thegem/content-gallery-item.phpand change the line:
Daly
BugClosed
TheGem (WPBakery)
Updated March 11, 2019 at 9:58am
2
Most recent comment from Michael:HI! You can edit Quickfinders here:https://codex-themes.com/thegem/documentation/#quickfinders
Karen
Quickfinder Button ColorClosed
TheGem (WPBakery)
Updated March 9, 2019 at 6:26pm
3
Most recent comment from Karen:Nevermind! It's on the actual quickfinder settings... Found it. Thanks
mminten
Image zoom in PrettyPhotoClosed
TheGem (WPBakery)
Updated March 8, 2019 at 11:25am
2
Most recent comment from Oliver:Hi,Sorry for possible misunderstanding, in order to show zoom in the single image, use our styled images shortcode.
mminten
Change Loading IconClosed
TheGem (WPBakery)
Updated March 8, 2019 at 11:23am
2
Most recent comment from Oliver:HI!
You need to edit: wp-content/themes/thegem/css/thegem-preloader.css
Or use next css:
body #page-preloader { background: #2c2e3d;
}
body #page-preloader .page-preloader-spin,
body .block-prel ...
Ashutosh Mahanta
Page speed is very lowClosed
TheGem (WPBakery)
Updated March 8, 2019 at 10:54am
14
Most recent comment from Oliver:Here, https://www.staging.esspl.com/ I see the bunch of errors, try to deactivate cache plugin and check
Adam Rhodes
See other tickets and fix my website immediately.Closed
TheGem (WPBakery)
Updated March 7, 2019 at 10:16am
1
Most recent comment from Adam Rhodes:You have damaged my website and it's costing me money.