Public Tickets
Rocko_Bar
mouse scroll not workingClosed
TheGem(Elementor)
Updated January 26, 2023 at 1:41pm
6
Most recent comment from Oliver:Welcome!
aledelpu
video module from vimeoClosed
TheGem(Elementor)
Updated January 26, 2023 at 7:41am
4
Most recent comment from Oliver:Welcome!
Andy Coteman
FontClosed
TheGem (WPBakery)
Updated January 25, 2023 at 6:11am
6
Most recent comment from Oliver:Hi,Working for me without problems, take a look:https://screenrec.com/share/hzVPlWjdeBAlso checked it here:https://www.browserstack.com/The same, all is ok...
adilobilisim
üst menüClosed
TheGem (WPBakery)
Updated January 24, 2023 at 2:07pm
3
Most recent comment from adilobilisim:hallettim tşkler
Chris
Woocommerce Templates OutdatedClosed
Scalia
Updated January 24, 2023 at 6:38am
2
Most recent comment from Oliver:Hi,
For now you can just ignore this notices as it doesn’t have any impact on thene and its functionality, everything works fine without any conflicts. The update will be released soon, we will let ...
Chris
Disabling CommentsClosed
Activation Problems in TheGem Theme.
Updated January 24, 2023 at 6:11am
2
Most recent comment from Oliver:Hi,Add this code to the functions.php of the child theme:
Temidayo Familoyo
licenseClosed
Activation Problems in TheGem Theme.
Updated January 24, 2023 at 4:53am
2
Most recent comment from Oliver:Hi,
take a look:
https://codex-themes.com/thegem/documentation/#license-terms
One regular license allows you to use TheGem on one localhost, one development and one final production website. pls. lo ...
gskmac
Blog timeLineClosed
TheGem(Elementor)
Updated January 24, 2023 at 4:51am
9
Most recent comment from Oliver:Hi,As a workaround with 1 line:
.blog-style-timeline *{
pointer-events: none;
}
jafar1majid12
Edit with ElementorClosed
TheGem(Elementor)
Updated January 23, 2023 at 12:22pm
3
Most recent comment from Oliver:HI,Sorry for delay, can you deactivate third-party plugins?
jknetdesign
Revolution Slider DemosClosed
TheGem(Elementor)
Updated January 23, 2023 at 12:19pm
2
Most recent comment from Oliver:Hi,1. As I know it can be done only manually, one by one. 2. it's not Revo. It's our new feature, animated heading, take a look:https://codex-themes.com/thegem/documentation/elementor/#an ...
aledelpu
slider with linksClosed
TheGem(Elementor)
Updated January 23, 2023 at 12:12pm
4
Most recent comment from Oliver:ok, thank you for letting know
Shaheer Ahmed
Product PageClosed
TheGem(Elementor)
Updated January 23, 2023 at 10:54am
6
Most recent comment from Oliver:HI,please provide FTP access.
Kaycp
PortfolioClosed
TheGem(Elementor)
Updated January 23, 2023 at 10:47am
6
Most recent comment from Oliver:Hi,Sorry for delay, portfolio types can be added in the page settings, here:https://prnt.sc/Jh8zQ1D9zuTS
spickyboy
How can I use Elementor in the template?Closed
TheGem(Elementor)
Updated January 23, 2023 at 7:44am
2
Most recent comment from Oliver:Hi,
TheGem for Elementor is a reworked version of TheGem theme, which is lightweight and optimized for Elementor. TheGem for Elementor is NOT compatible with TheGem for WPBakery. In case you will in ...
wtebank
My Disappointment and Frustrating Experience with Private Ticket SupportClosed
TheGem (WPBakery)
Updated January 23, 2023 at 7:24am
4
Most recent comment from Oliver:Replied in the ticket