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Public Tickets

Theodore localhost usageClosed   TheGem(Elementor)   Updated January 23, 2023 at 6:09am   2 Most recent comment from Oliver:HI,Can you provide wp-admin access to the live site?  bitplusdoo variable productsClosed   TheGem (WPBakery)   Updated January 19, 2023 at 8:52am   2 Most recent comment from Oliver:Hi,Sorry for delay, can you deactivate third-party plugins? delivery2023 Issue with BreadcrumbsClosed   TheGem (WPBakery)   Updated January 19, 2023 at 6:51am   2 Most recent comment from Oliver:Hi,Sorry for delay, deactivate YOAST breadcrumbs you can here:https://theweedmann.com/wp-admin/admin.php?page=wpseo_titles#top#breadcrumbsTheme's here:https://theweedmann.com/wp-admin/admin.php? ... Gkumar Need to remove white background below the logoClosed   TheGem(Elementor)   Updated January 19, 2023 at 6:26am   9 Most recent comment from Oliver:HI! Try to add this one: .elementor-widget-thegem-template-logo * { background-color: transparent !important; }   Rachel Add custom shortcode in top area of theme.Closed   Cryption   Updated January 18, 2023 at 6:47am   2 Most recent comment from Oliver:Hi, You need to edit template /wp-content/themes/cryption/ =top-area.php and add it there, for the safety future updates copy this file to the child theme before the editing. Omedianorge Sandvoll Product images are not loadingClosed   TheGem (WPBakery)   Updated January 17, 2023 at 12:41pm   4 Most recent comment from Oliver:Hi,Can you deactivate WP Rocket and check is the issue still there? alansoaresb Plugin cod activator errorClosed   TheGem(Elementor)   Updated January 17, 2023 at 8:43am   4 Most recent comment from Oliver:About the Revoplugin.  You don't need to activate any plugins included in the theme. All of the plugins included and required / recommended in our themes are being regularly updated via o ... martingonev Update not possibleClosed   TheGem (WPBakery)   Updated January 16, 2023 at 11:22am   3 Most recent comment from martingonev:thank you! rehkli Elementor says default kit is missingClosed   TheGem(Elementor)   Updated January 15, 2023 at 8:10pm   5 Most recent comment from rehkli:Thankfully I managed to solve this problem. I started at the beginning and did not pre download elementor plugin and it solved a problem.Ticket can be closed. Andreas Pictures are not visible after update on multisiteClosed   Scalia   Updated January 14, 2023 at 12:09pm   9 Most recent comment from Oliver:Welcome! trellisanalytics Adding a CSS stylesheet link above </head>Closed   TheGem(Elementor)   Updated January 14, 2023 at 11:14am   2 Most recent comment from Oliver:Hi,1. Copy template wp-content/themes/thegem-elementor/header.php to the main folder of the child theme (theme in attach) and make your changes there. 2. Also copy template footer.php to the child th ... Tahli Responsive Menu - menu going off page edgeClosed   TheGem(Elementor)   Updated January 12, 2023 at 6:15am   3 Most recent comment from Oliver:For example About Our Club >  About.  Matthew Griffin BUTTON problemClosed   TheGem (WPBakery)   Updated January 12, 2023 at 6:00am   2 Most recent comment from Oliver:HI,please give me link to the page with this button  Brenda Cuevas The theme does not allow me to update the contentClosed   Cryption   Updated January 12, 2023 at 5:28am   2 Most recent comment from Oliver:Hi,Can you provide wp-admin and FTP access? I'll check it out Gkumar Remove the footer right site arrow signClosed   TheGem(Elementor)   Updated January 11, 2023 at 2:22pm   2 Most recent comment from Oliver:Hi, You can deactivate it in the theme options, here: https://prnt.sc/ZgU_MlYaKMFo