Public Tickets
 ÇAĞDAŞ
		
			
			
			footer editClosed
		
		ÇAĞDAŞ
		
			
			
			footer editClosed		
		
			 TheGem(Elementor)
						  Updated May 31, 2023 at  6:08am
			  2
  TheGem(Elementor)
						  Updated May 31, 2023 at  6:08am
			  2
				
				 Most recent comment from Oliver:Hi,please take a look:https://prnt.sc/xSi1aeW41Gs3
Most recent comment from Oliver:Hi,please take a look:https://prnt.sc/xSi1aeW41Gs3
		
			
	
	
		 Tim
		
			
			
			LicenseClosed
		
		Tim
		
			
			
			LicenseClosed		
		
			 TheGem (WPBakery)
						  Updated May 31, 2023 at  5:44am
			  2
  TheGem (WPBakery)
						  Updated May 31, 2023 at  5:44am
			  2
				
				 Most recent comment from Oliver:Hi Tim, kindly use TheGem license manager as described here https://docs.codex-themes.com/article/295-license-terms to manage your licenses and activations. By deregistering you cannot register The ...
Most recent comment from Oliver:Hi Tim, kindly use TheGem license manager as described here https://docs.codex-themes.com/article/295-license-terms to manage your licenses and activations. By deregistering you cannot register The ...
		
			
	
	
		 Web Doc
		
			
			
			menu and headerClosed
		
		Web Doc
		
			
			
			menu and headerClosed		
		
			 TheGem(Elementor)
						  Updated May 30, 2023 at 12:44pm
			  4
  TheGem(Elementor)
						  Updated May 30, 2023 at 12:44pm
			  4
				
				 Most recent comment from Oliver:Hi,please clean your browser cache and check:https://prnt.sc/AQGSX2JFPBgpAs I see it's working
Most recent comment from Oliver:Hi,please clean your browser cache and check:https://prnt.sc/AQGSX2JFPBgpAs I see it's working
		
			
	
	
		 Rudolph & Archie
		
			
			
			JS Error: Uncaught DOMException: Failed to execute 'replaceState' on 'History'Closed
		
		Rudolph & Archie
		
			
			
			JS Error: Uncaught DOMException: Failed to execute 'replaceState' on 'History'Closed		
		
			 TheGem(Elementor)
						  Updated May 30, 2023 at 12:41pm
			  2
  TheGem(Elementor)
						  Updated May 30, 2023 at 12:41pm
			  2
				
				 Most recent comment from Oliver:HI,Try to change link place, don't use Elementor widget and just add anchor to the section (ID filed)
Most recent comment from Oliver:HI,Try to change link place, don't use Elementor widget and just add anchor to the section (ID filed) 
		
			
	
	
		 33139mbfl
		
			
			
			Demo activateClosed
		
		33139mbfl
		
			
			
			Demo activateClosed		
		
			 TheGem(Elementor)
						  Updated May 30, 2023 at 11:22am
			  4
  TheGem(Elementor)
						  Updated May 30, 2023 at 11:22am
			  4
				
				 Most recent comment from Oliver:Hi,so can i use it for only one website?  Yes, only 1 live siteso do I have to buy a new license for this? - 1 live site - 1 license
Most recent comment from Oliver:Hi,so can i use it for only one website?  Yes, only 1 live siteso do I have to buy a new license for this? - 1 live site - 1 license
		
			
	
	
		 Luca Caligari
		
			
			
			DEMO IMPORTClosed
		
		Luca Caligari
		
			
			
			DEMO IMPORTClosed		
		
			 TheGem(Elementor)
						  Updated May 30, 2023 at 10:35am
			  2
  TheGem(Elementor)
						  Updated May 30, 2023 at 10:35am
			  2
				
				 Most recent comment from Oliver:Hi,Replied in another ticket.
Most recent comment from Oliver:Hi,Replied in another ticket. 
		
			
	
	
		 alanlechevallier3a
		
			
			
			Portfolio itemClosed
		
		alanlechevallier3a
		
			
			
			Portfolio itemClosed		
		
			 TheGem(Elementor)
						  Updated May 26, 2023 at 12:19pm
			  4
  TheGem(Elementor)
						  Updated May 26, 2023 at 12:19pm
			  4
				
				 Most recent comment from Oliver:Oh, I see, sorry for misunderstanding. Kindly check this documentation: https://docs.codex-themes.com/article/500-how-to-show-video-project-gallery-or-animated-gif-in-portfolio-grids-listings
Most recent comment from Oliver:Oh, I see, sorry for misunderstanding. Kindly check this documentation: https://docs.codex-themes.com/article/500-how-to-show-video-project-gallery-or-animated-gif-in-portfolio-grids-listings
		
			
	
	
		 indigoross
		
			
			
			Top Image loads in funnyClosed
		
		indigoross
		
			
			
			Top Image loads in funnyClosed		
		
			 TheGem(Elementor)
						  Updated May 26, 2023 at 11:55am
			  3
  TheGem(Elementor)
						  Updated May 26, 2023 at 11:55am
			  3
				
				 Most recent comment from Oliver:Hi,Ok, thank you for letting know
Most recent comment from Oliver:Hi,Ok, thank you for letting know
		
			
	
	
		 Max
		
			
			
			Always show arrow on portfolio sliderClosed
		
		Max
		
			
			
			Always show arrow on portfolio sliderClosed		
		
			 TheGem(Elementor)
						  Updated May 25, 2023 at  1:41pm
			  6
  TheGem(Elementor)
						  Updated May 25, 2023 at  1:41pm
			  6
				
				 Most recent comment from Oliver:Hi,please wait a bit, soon will be theme update with this feature
Most recent comment from Oliver:Hi,please wait a bit, soon will be theme update with this feature 
		
			
	
	
		 mgorayah
		
			
			
			Custom link for Product on SalesClosed
		
		mgorayah
		
			
			
			Custom link for Product on SalesClosed		
		
			 TheGem (WPBakery)
						  Updated May 24, 2023 at  8:10am
			  5
  TheGem (WPBakery)
						  Updated May 24, 2023 at  8:10am
			  5
				
				 Most recent comment from Oliver:Ok, thank you for letting know
Most recent comment from Oliver:Ok, thank you for letting know
		
			
	
	
		 russpond
		
			
			
			Lightbox for Vimeo videos is not workingClosed
		
		russpond
		
			
			
			Lightbox for Vimeo videos is not workingClosed		
		
			 TheGem (WPBakery)
						  Updated May 24, 2023 at  7:54am
			  2
  TheGem (WPBakery)
						  Updated May 24, 2023 at  7:54am
			  2
				
				 Most recent comment from Oliver:Hi,Sorry for delay, as I see there used your custom solution:https://prnt.sc/En_FOywcRGAJFrom the child theme, something wrong in your code.. Why are you not using our portfolio shortcode?https://cod ...
Most recent comment from Oliver:Hi,Sorry for delay, as I see there used your custom solution:https://prnt.sc/En_FOywcRGAJFrom the child theme, something wrong in your code.. Why are you not using our portfolio shortcode?https://cod ...
		
			
	
	
		 EdB1987
		
			
			
			Blocks not workingClosed
		
		EdB1987
		
			
			
			Blocks not workingClosed		
		
			 TheGem (WPBakery)
						  Updated May 23, 2023 at 10:01am
			  2
  TheGem (WPBakery)
						  Updated May 23, 2023 at 10:01am
			  2
				
				 Most recent comment from Oliver:Hi,Can you provide wp-admin access?
Most recent comment from Oliver:Hi,Can you provide wp-admin access?
		
			
	
	
		 resshaheen
		
			
			
			add to cart stickyClosed
		
		resshaheen
		
			
			
			add to cart stickyClosed		
		
			 TheGem(Elementor)
						  Updated May 23, 2023 at  9:36am
			  6
  TheGem(Elementor)
						  Updated May 23, 2023 at  9:36am
			  6
				
				 Most recent comment from Oliver:Can you few screenshots how it should work?
Most recent comment from Oliver:Can you few screenshots how it should work?
		
			
	
	
		 Regbilal
		
			
			
			The build in Header menuClosed
		
		Regbilal
		
			
			
			The build in Header menuClosed		
		
			 TheGem (WPBakery)
						  Updated May 22, 2023 at  6:15am
			  2
  TheGem (WPBakery)
						  Updated May 22, 2023 at  6:15am
			  2
				
				 Most recent comment from Oliver:HI,Sorry for delay, can you make screenshot how it should look like?
Most recent comment from Oliver:HI,Sorry for delay, can you make screenshot how it should look like?
		
			
	
	
		 irayurkevich15
		
			
			
			Самоцвіт (Елементор)Closed
		
		irayurkevich15
		
			
			
			Самоцвіт (Елементор)Closed		
		
			 TheGem(Elementor)
						  Updated May 21, 2023 at 10:21am
			  2
  TheGem(Elementor)
						  Updated May 21, 2023 at 10:21am
			  2
				
				 Most recent comment from Oliver:Hi,
Sorry, no, Thegem Elementor and Thegem WPBakery 2 absolutely different themes...
Most recent comment from Oliver:Hi,
Sorry, no, Thegem Elementor and Thegem WPBakery 2 absolutely different themes...
		
										
													
						
