Public Tickets
Shaheer Ahmed
Product PageClosed
TheGem(Elementor)
Updated January 23, 2023 at 10:54am
6
Most recent comment from Oliver:HI,please provide FTP access.
Kaycp
PortfolioClosed
TheGem(Elementor)
Updated January 23, 2023 at 10:47am
6
Most recent comment from Oliver:Hi,Sorry for delay, portfolio types can be added in the page settings, here:https://prnt.sc/Jh8zQ1D9zuTS
spickyboy
How can I use Elementor in the template?Closed
TheGem(Elementor)
Updated January 23, 2023 at 7:44am
2
Most recent comment from Oliver:Hi,
TheGem for Elementor is a reworked version of TheGem theme, which is lightweight and optimized for Elementor. TheGem for Elementor is NOT compatible with TheGem for WPBakery. In case you will in ...
wtebank
My Disappointment and Frustrating Experience with Private Ticket SupportClosed
TheGem (WPBakery)
Updated January 23, 2023 at 7:24am
4
Most recent comment from Oliver:Replied in the ticket
Theodore
localhost usageClosed
TheGem(Elementor)
Updated January 23, 2023 at 6:09am
2
Most recent comment from Oliver:HI,Can you provide wp-admin access to the live site?
bitplusdoo
variable productsClosed
TheGem (WPBakery)
Updated January 19, 2023 at 8:52am
2
Most recent comment from Oliver:Hi,Sorry for delay, can you deactivate third-party plugins?
delivery2023
Issue with BreadcrumbsClosed
TheGem (WPBakery)
Updated January 19, 2023 at 6:51am
2
Most recent comment from Oliver:Hi,Sorry for delay, deactivate YOAST breadcrumbs you can here:https://theweedmann.com/wp-admin/admin.php?page=wpseo_titles#top#breadcrumbsTheme's here:https://theweedmann.com/wp-admin/admin.php? ...
Gkumar
Need to remove white background below the logoClosed
TheGem(Elementor)
Updated January 19, 2023 at 6:26am
9
Most recent comment from Oliver:HI!
Try to add this one:
.elementor-widget-thegem-template-logo * {
background-color: transparent !important;
}
Rachel
Add custom shortcode in top area of theme.Closed
Cryption
Updated January 18, 2023 at 6:47am
2
Most recent comment from Oliver:Hi,
You need to edit template /wp-content/themes/cryption/ =top-area.php and add it there, for the safety future updates copy this file to the child theme before the editing.
Omedianorge Sandvoll
Product images are not loadingClosed
TheGem (WPBakery)
Updated January 17, 2023 at 12:41pm
4
Most recent comment from Oliver:Hi,Can you deactivate WP Rocket and check is the issue still there?
alansoaresb
Plugin cod activator errorClosed
TheGem(Elementor)
Updated January 17, 2023 at 8:43am
4
Most recent comment from Oliver:About the Revoplugin. You don't need to activate any plugins included in the theme. All of the plugins included and required / recommended in our themes are being regularly updated via o ...
martingonev
Update not possibleClosed
TheGem (WPBakery)
Updated January 16, 2023 at 11:22am
3
Most recent comment from martingonev:thank you!
rehkli
Elementor says default kit is missingClosed
TheGem(Elementor)
Updated January 15, 2023 at 8:10pm
5
Most recent comment from rehkli:Thankfully I managed to solve this problem. I started at the beginning and did not pre download elementor plugin and it solved a problem.Ticket can be closed.
Andreas
Pictures are not visible after update on multisiteClosed
Scalia
Updated January 14, 2023 at 12:09pm
9
Most recent comment from Oliver:Welcome!
trellisanalytics
Adding a CSS stylesheet link above </head>Closed
TheGem(Elementor)
Updated January 14, 2023 at 11:14am
2
Most recent comment from Oliver:Hi,1. Copy template wp-content/themes/thegem-elementor/header.php to the main folder of the child theme (theme in attach) and make your changes there. 2. Also copy template footer.php to the child th ...