Public Tickets
Michael Kelleher
woocommerce add-onClosed
TheGem (WPBakery)
Updated December 12, 2022 at 9:33am
6
Most recent comment from Oliver:Welcome!
waelgalal
Blogs not justifyClosed
TheGem(Elementor)
Updated December 12, 2022 at 9:32am
2
Most recent comment from Oliver:HI,Can you provide wp-admin access?
Myriam
purchase code the gem themeClosed
Activation Problems in TheGem Theme.
Updated December 12, 2022 at 8:18am
2
Most recent comment from Oliver:HI,
Should be working, can you check?
Morkand
Activate ProblemClosed
Cryption
Updated December 12, 2022 at 7:17am
2
Most recent comment from Oliver:Hi,
take a look:
https://codex-themes.com/thegem/documentation/#license-terms
One regular license allows you to use TheGem on one localhost, one development and one final production website. pls. lo ...
ujjwalmah
Figma file for this theme?Closed
TheGem (WPBakery)
Updated December 12, 2022 at 5:29am
2
Most recent comment from Oliver:Hi, thank you for your request and your purchases. TheGem doesn't include figma files, however TheGem offers a full set of PSD (photoshop) files which can be found here: https://themeforest.ne ...
Torben Schröder
Update schlägt fehl weil TheGem angeblich nicht aktiviert ist.Closed
TheGem(Elementor)
Updated December 9, 2022 at 2:24pm
4
Most recent comment from Oliver:Welcome!
Kowin
How to add LINE App iconClosed
TheGem(Elementor)
Updated December 8, 2022 at 10:06am
4
Most recent comment from Oliver:Hi,
Add custom icon (don't add icon there) with class lime and then this CSS code with your image URL:
i.socials-item-icon.lime {
background-image: url(YOUR_SVG_URL);
background-size: co ...
mgorayah
Product Filter SearchClosed
TheGem (WPBakery)
Updated December 8, 2022 at 5:44am
2
Most recent comment from Oliver:Hi, please check https://codex-themes.com/thegem/documentation/#products_grid_WPB , scroll down to section "Filters Tab".
royaltoken2023
Theme problemClosed
Cryption
Updated December 8, 2022 at 5:34am
2
Most recent comment from Oliver:Hi, would you be so kind to share your wp-admin access details so we can check it asap for you? What exactly is not correct, what is missing - please share some screenshots, thank you
jknetdesign
The page isn’t redirecting properlyClosed
TheGem(Elementor)
Updated December 7, 2022 at 2:53pm
2
Most recent comment from Oliver:Hi,Can you deactivate third-party plugins and check is the issue still there?
Gergő Győri
footer link - bugClosed
TheGem(Elementor)
Updated December 7, 2022 at 2:38pm
4
Most recent comment from Oliver:Welcome!
Kelvin
Top MenuClosed
TheGem (WPBakery)
Updated December 7, 2022 at 1:53pm
6
Most recent comment from Oliver:Hi,The problem in your caching plugin, pls. use our wp super cache and everything will be ok, pls. take a look:https://codex-themes.com/thegem/documentation/performance-optimizations/
Tessa Spijker
image is not showing wellClosed
TheGem (WPBakery)
Updated December 7, 2022 at 1:29pm
6
Most recent comment from Oliver:Welcome!
Andy Coteman
New Quickfinder IconClosed
TheGem (WPBakery)
Updated December 7, 2022 at 10:23am
2
Most recent comment from Oliver:Hi,please take a look:https://codex-themes.com/thegem/documentation/#adding-your-own-icons
weekc
There is something wrong with my themeClosed
TheGem(Elementor)
Updated December 7, 2022 at 9:31am
2
Most recent comment from Oliver:Hi,please take a look: https://codex-themes.com/thegem/documentation/#downloading-thegemTo get an access to both theme versions, you need to login to your themeforest account, go to “Download” ca ...