Public Tickets
Adriel
Activstion isseusClosed
Activation Problems in TheGem Theme.
Updated December 6, 2022 at 2:06pm
4
Most recent comment from Oliver:No, nothing will be lost...
Nesli
Footer Bottom AreaClosed
TheGem(Elementor)
Updated December 6, 2022 at 12:35pm
4
Most recent comment from Oliver:Welcome!
Nesli
Header Logo ChangeClosed
TheGem(Elementor)
Updated December 6, 2022 at 6:39am
3
Most recent comment from Oliver:Ok, thank you for letting know
Adhararight
Revolution slider not workingClosed
TheGem(Elementor)
Updated December 6, 2022 at 6:35am
2
Most recent comment from Oliver:Hi,You try to use a premium feature, which is available only in a standalone license version of RevoSlider. We have included RevoSlider in our theme as a bundled plugin under developer license. This m ...
letiziacarrero1
hotmailClosed
TheGem (WPBakery)
Updated December 5, 2022 at 2:12pm
2
Most recent comment from Oliver:Hi,pls. take a look at our docs:https://codex-themes.com/thegem/documentation/https://codex-themes.com/thegem/documentation/#importing-demo-content
afarineshieltshouse
google analytics tracking codeClosed
TheGem(Elementor)
Updated December 5, 2022 at 1:59pm
2
Most recent comment from Oliver:Hi,You should add there full code, example:
window.dataLayer = window.dataLayer || [];
function gtag(){dataLayer.push(arguments);}
gtag('js', new Date());
gtag('config', ...
omidilli
Sticky Sidebar & Contact FormClosed
TheGem(Elementor)
Updated December 5, 2022 at 7:36am
6
Most recent comment from Michael:You're welcome!
Harouna
LicenceClosed
TheGem(Elementor)
Updated December 1, 2022 at 7:52am
2
Most recent comment from Oliver:Hi,
take a look:
https://codex-themes.com/thegem/documentation/#license-terms
One regular license allows you to use TheGem on one localhost, one development and one final production website. pls. lo ...
Arturas
How to disable links on portfolio pictrures?Closed
TheGem(Elementor)
Updated November 28, 2022 at 9:39am
2
Most recent comment from Oliver:Hi,Can you give me link to the page with your PF? I need to see your settings.
jacure
button animationClosed
TheGem(Elementor)
Updated November 22, 2022 at 1:31pm
2
Most recent comment from Oliver:HI!
Try to add this one and check:
body .product-page__wrapper form.cart .gem-button {
line-height: 1;
}
Richa
Accordion issueClosed
Activation Problems in TheGem Theme.
Updated November 18, 2022 at 9:48am
3
Most recent comment from Oliver:Can you make small video how do you see it on your side?
Lindsey Ross
Meta descriptionsClosed
TheGem(Elementor)
Updated November 18, 2022 at 8:29am
4
Most recent comment from Oliver:Hi,pls. take a look:https://yoast.com/features/meta-descriptions/You should use SEO plugin to add it.
Quentin Cloete
TheGem Homepage(Demo) images not loadingClosed
TheGem (WPBakery)
Updated November 18, 2022 at 9:49am
3
Most recent comment from Oliver:Hi,Replied in another ticket.
Uthman
I wanted to update thegem but unfortunately i cannot do thatClosed
TheGem (WPBakery)
Updated November 17, 2022 at 9:50am
2
Most recent comment from Oliver:Hi,
take a look:
https://codex-themes.com/thegem/documentation/#license-terms
One regular license allows you to use TheGem on one localhost, one development and one final production website. pls. lo ...
suessi222
Fatal Error on welcome page and plugin installation not possible (editing not possible either)Closed
TheGem(Elementor)
Updated November 15, 2022 at 6:53am
2
Most recent comment from Oliver:Hi,pls. provide wp-admin and FTP access