Public Tickets
joeun
menu or elementorClosed
TheGem(Elementor)
Updated October 14, 2022 at 8:59am
2
Most recent comment from Oliver:Hi,Can you provide wp-admin access?
Arshdeep
Gem Theme SupportClosed
TheGem(Elementor)
Updated October 13, 2022 at 7:09am
2
Most recent comment from Oliver:Hi,Sorry, can you make few screenshots to describe the issue in details?
Fabian
PROBLEMAS DE OPTIMIZACIÓNClosed
TheGem (WPBakery)
Updated October 12, 2022 at 7:33am
2
Most recent comment from Oliver:HI,Pls. take a look:https://codex-themes.com/thegem/documentation/performance-optimizations/
mccauley1234 McCauley
Sitemap IssuesClosed
TheGem (WPBakery)
Updated October 11, 2022 at 7:14am
14
Most recent comment from Oliver:HI,It's the problem in wpforo plugin, you should contact this plugin support team with this issue.
liliaf
Redirect to other pageClosed
TheGem (WPBakery)
Updated October 7, 2022 at 7:19am
4
Most recent comment from Oliver:Welcome!
HectorCatify
The Gem updateClosed
Activation Problems in TheGem Theme.
Updated October 6, 2022 at 9:33am
14
Most recent comment from Oliver:Hi,pls. create new ticket in the activation problems category.
giuseppedb
Conflict with Revolution sliderClosed
TheGem(Elementor)
Updated October 5, 2022 at 6:46am
2
Most recent comment from Oliver:Hi,Sorry for delay, can you check it now?
lkmweb
want to add noindex to individual pagesClosed
TheGem(Elementor)
Updated October 4, 2022 at 8:00am
5
Most recent comment from Oliver:You're welcome!
peifferwolf
Demo contentClosed
TheGem (WPBakery)
Updated September 30, 2022 at 11:28am
3
Most recent comment from Oliver:Or you can remove demo content via remove demo button, take a look:https://codex-themes.com/thegem/documentation/#one-click-import-of-demo-contentREMOVING DEMO CONTENT
This option is good if you don� ...
fishbellyblack
Update to Woocomerce requestedClosed
TheGem(Elementor)
Updated September 30, 2022 at 8:41am
2
Most recent comment from Oliver:Hi,
Pls. wait a bit, today - tomorrow will be theme update, there templates will be updated. Don't worry, everything will work without problems.
ysffaydn
Top area headerClosed
TheGem(Elementor)
Updated September 26, 2022 at 8:11am
2
Most recent comment from Oliver:HI,Can you give me link to your site?
ysffaydn
Logo/Image QualityClosed
TheGem(Elementor)
Updated September 26, 2022 at 8:06am
2
Most recent comment from Oliver:HI,Can you provide wp-admin access?
Mary
Hover boxesClosed
TheGem (WPBakery)
Updated September 26, 2022 at 7:11am
6
Most recent comment from Oliver:I need to see your setting to give you hints..
imconsulting
Error trying to change Theme Fonts from OptionsClosed
TheGem(Elementor)
Updated September 22, 2022 at 1:32pm
5
Most recent comment from Oliver:By the way I deactivated plugin SiteGround Optimizer, it should be disabled till the site will be ready, otherwise, you should clean the cache after any change on the site.
mccauley1234 McCauley
Issues with website not workingClosed
Activation Problems in TheGem Theme.
Updated September 19, 2022 at 11:10am
13
Most recent comment from Oliver:HI,Sorry, at the moment we are working on theme's update in this concern, this will take a while. Don't worry, everything will work without problems. Templates will be updated in the next th ...