Public Tickets
Gkumar
Not able to change product category or shop page through elementor editorClosed
TheGem(Elementor)
Updated January 7, 2023 at 2:10pm
4
Most recent comment from Oliver:Hi, please kindly note that the main shop page and product category pages are not editable directly in Elementor. To edit this pages please use Theme Options -> WooCommerce -> Shop Grid https://prnt. ...
Yvette Greenway
SITE DISRUPTION (2)Closed
Activation Problems in TheGem Theme.
Updated January 6, 2023 at 10:24am
1
Most recent comment from Yvette Greenway:Oliver, Nigel has fixed this for me, thank you. Please close tickets on this one, thanks
Gkumar
Sticky Header menu not workingClosed
TheGem(Elementor)
Updated January 6, 2023 at 10:00am
2
Most recent comment from Michael:HI!You can customize the sticky menu here:https://thesportscart.in/wp-admin/admin.php?page=thegem-theme-options#/menu-and-header/layout
ABDUL
Theme errorClosed
Activation Problems in TheGem Theme.
Updated January 5, 2023 at 6:25am
2
Most recent comment from Oliver:Hi,Sorry for delay, please take a look:https://help.market.envato.com/hc/en-us/articles/202821510
hwcomsro
Update to latest themeClosed
TheGem(Elementor)
Updated January 5, 2023 at 6:12am
4
Most recent comment from Oliver:You are welcome
ABDUL
Purchase a themeClosed
Activation Problems in TheGem Theme.
Updated January 4, 2023 at 12:13pm
2
Most recent comment from Oliver:HI,Happy new year, 1. Yes, sure, in a few clicks, take a look:https://codex-themes.com/thegem/documentation/#importing-demo-content2. Yes.
Monika
I can't find a specific demoClosed
TheGem (WPBakery)
Updated January 4, 2023 at 7:07am
2
Most recent comment from Oliver:Hi Monika, thank you for choosing TheGem. You would be so kind to empty your browser caches and retry - the demo should be definitely there. Also, after using TheGem for some time it would be great i ...
Kaycp
Mobile ViewClosed
TheGem(Elementor)
Updated January 4, 2023 at 6:52am
6
Most recent comment from Oliver:Ok, thank you for letting know
Celia Ferreira
import a table from theGem "Lists & Tables"Closed
TheGem(Elementor)
Updated January 3, 2023 at 12:18pm
2
Most recent comment from Oliver:Hi Celia, please go to TheGem -> Demo Import https://prnt.sc/YpAQNh0hhgMW and scroll down to this demo https://prnt.sc/NEp_UYZSo9vS . Click on it and select the second option https://prnt.sc/a1 ...
Andy Coteman
Theme usageClosed
TheGem (WPBakery)
Updated January 3, 2023 at 7:38am
2
Most recent comment from Oliver:Hi,Sorry for delay, take a look:
Cartmenezz
Slow shop loading timeClosed
TheGem(Elementor)
Updated December 30, 2022 at 6:02am
2
Most recent comment from Oliver:Ok, thank you for letting know
vaibhav
activation of thegemClosed
TheGem(Elementor)
Updated December 29, 2022 at 8:35am
2
Most recent comment from Oliver:Hi,Should be working, can you check?
Gkumar
Not able to change this background imageClosed
TheGem(Elementor)
Updated December 28, 2022 at 7:34am
2
Most recent comment from Oliver:Hi,Take a look:
adamjones1
ReCAPTCHA 3Closed
TheGem(Elementor)
Updated December 27, 2022 at 8:55am
14
Most recent comment from Michael:You are using a third-party plugin to add reCAPTCHA. In order to check whether TheGem theme is the cause of this problem, you need to check the functionality of this function with the default Wordspre ...
Elif Karayiğit
Domain changeClosed
TheGem (WPBakery)
Updated December 26, 2022 at 9:21am
2
Most recent comment from Michael:HI!You can manage your licenses and activations in TheGem license manager: https://codex-themes.com/thegem/license_manager