Public Tickets
MBMediaEdinburgh
issues with top area headerClosed
TheGem(Elementor)
Updated August 29, 2022 at 9:15am
4
Most recent comment from Oliver:You're welcome!
rjaiswar
Remove custom field thegem_product_descriptionClosed
TheGem (WPBakery)
Updated August 27, 2022 at 12:11pm
6
Most recent comment from Oliver:Welcome!
Fabian
PROBLEMAS CON LA PLANTILLAClosed
TheGem (WPBakery)
Updated August 26, 2022 at 6:50am
2
Most recent comment from Oliver:HI,Can you provide wp-admin and FTP access?
liliaf
Add webp imagesClosed
TheGem (WPBakery)
Updated August 24, 2022 at 8:48am
9
Most recent comment from Oliver:Hi,Working now.Seems like the problem on the server side, pls. contact your hoster with this issue.
Daataadirect
How to add size chart as per product pageClosed
TheGem(Elementor)
Updated August 23, 2022 at 11:04am
3
Most recent comment from Oliver:Hi,Added size guide widget here:https://www.mytshirtclub.co.uk/wp-admin/post.php?post=3145&action=elementor
Daataadirect
Font Size Categories Home PageClosed
TheGem(Elementor)
Updated August 23, 2022 at 8:20am
2
Most recent comment from Oliver:HI!
CSS example:
.products-categories-widget .products-category-item .wrap .category-overlay .category-title {
font-size: 20px;
line-height: 20px;
}
yehlia
Category View IssueClosed
TheGem(Elementor)
Updated August 18, 2022 at 8:07am
10
Most recent comment from Oliver:ok, thank you for letting know
Aasem
licenseClosed
TheGem(Elementor)
Updated August 15, 2022 at 9:45am
4
Most recent comment from Oliver:Welcome!
HumanElement_agency
The Gem plugins are incompatible with elementorClosed
TheGem(Elementor)
Updated August 11, 2022 at 10:48am
2
Most recent comment from Oliver:Hi,ignore it, everything will work without the problems.
renanierisi
Additional license at a discountClosed
Activation Problems in TheGem Theme.
Updated August 11, 2022 at 9:18am
2
Most recent comment from Oliver:Hi, thank you for your request.
Generally we can offer two alternatives for this.
1. Extended license. See here https://themeforest.net/item/thegem-creative-multipurpose-highperformance-wordpress- ...
Gregor Mima
TheGem Fullpage SliderClosed
TheGem(Elementor)
Updated August 9, 2022 at 2:28pm
4
Most recent comment from Oliver:You're welcome!
Andre Roszik
Theme problemClosed
TheGem (WPBakery)
Updated August 8, 2022 at 9:11am
2
Most recent comment from Oliver:Hi,Should be working now, can you check?
apbrandpark
problem with activationClosed
Activation Problems in TheGem Theme.
Updated August 8, 2022 at 6:54am
2
Most recent comment from Oliver:Hi,
take a look:
https://codex-themes.com/thegem/documentation/#license-terms
One regular license allows you to use TheGem on one localhost, one development and one final production website. pls. lo ...
lseccowebdev
Custom header not updatingClosed
TheGem(Elementor)
Updated August 4, 2022 at 2:45pm
4
Most recent comment from Oliver:You're welcome!
easyguyevo
when using any maintenance plugin i am receving a js error which has mixed results. SOmething the remianding js will not executie or images wont load.Closed
TheGem (WPBakery)
Updated August 1, 2022 at 6:40am
2
Most recent comment from Oliver:Hi,Can you provide wp-admin access?