Public Tickets
Lindsey Ross
Meta descriptionsClosed
TheGem(Elementor)
Updated November 18, 2022 at 8:29am
4
Most recent comment from Oliver:Hi,pls. take a look:https://yoast.com/features/meta-descriptions/You should use SEO plugin to add it.
Quentin Cloete
TheGem Homepage(Demo) images not loadingClosed
TheGem (WPBakery)
Updated November 18, 2022 at 9:49am
3
Most recent comment from Oliver:Hi,Replied in another ticket.
Uthman
I wanted to update thegem but unfortunately i cannot do thatClosed
TheGem (WPBakery)
Updated November 17, 2022 at 9:50am
2
Most recent comment from Oliver:Hi,
take a look:
https://codex-themes.com/thegem/documentation/#license-terms
One regular license allows you to use TheGem on one localhost, one development and one final production website. pls. lo ...
suessi222
Fatal Error on welcome page and plugin installation not possible (editing not possible either)Closed
TheGem(Elementor)
Updated November 15, 2022 at 6:53am
2
Most recent comment from Oliver:Hi,pls. provide wp-admin and FTP access
cre8ivephillip
I cannot access Demo Import plugins OR the needed pluginsClosed
Activation Problems in TheGem Theme.
Updated November 14, 2022 at 9:17am
2
Most recent comment from Oliver:Hi,Sorry for delay, working for me without problems. Did you manage the issue?
vivianavavaki
Team (thegem element)Closed
TheGem(Elementor)
Updated November 12, 2022 at 12:27pm
2
Most recent comment from Oliver:Hi,Sorry, this feature is not available in the Elementor theme, there used the WPBackery theme version and pagination contaner shortcode..
tecnologia22
WoocommerceClosed
TheGem (WPBakery)
Updated November 10, 2022 at 7:40am
3
Most recent comment from Oliver:Don't worry, everything will work without problems.
guidagiuseppe70
Alert message in THEGEM 5.6.1Closed
TheGem(Elementor)
Updated November 9, 2022 at 1:34pm
4
Most recent comment from Oliver:You're welcome!
Emma
update pluginsClosed
TheGem (WPBakery)
Updated November 7, 2022 at 1:32pm
2
Most recent comment from Oliver:HI!
All of the plugins included and required / recommended in our themes are being regularly updated via our own plugin repository. Please note: for ensuring the highest quality of working as ...
DeepBlueWork
Footer social media iconsClosed
Cryption
Updated November 7, 2022 at 7:06am
4
Most recent comment from Oliver:Hi,Sorry for delay, here you go:https://bluearttoken.com/wp-admin/post.php?post=1743&action=edit&classic-editorhttps://screenrec.com/share/qER6gsNt5K
modifoo
Changing footer textClosed
TheGem(Elementor)
Updated November 4, 2022 at 12:19pm
2
Most recent comment from Oliver:Hi,Take a look:https://screenrec.com/share/GPa8rLznX6
zietlowmedia
Header doesnt change / Is buggedClosed
TheGem(Elementor)
Updated November 3, 2022 at 12:00pm
4
Most recent comment from Oliver:You're welcome!
Marius Roznovan
Moved server, can't activate licenceClosed
Activation Problems in TheGem Theme.
Updated October 29, 2022 at 12:20pm
4
Most recent comment from Oliver:Hi,pls. create new ticket in the activation problems category and provide your URL and purchase code.
Buyoka
Wordpress Page Widgets plugin not getting installedClosed
TheGem(Elementor)
Updated October 29, 2022 at 11:32am
2
Most recent comment from Oliver:Hi,pls. provide wp-admin and FTP access, I'll check it out
wilsdesign
CHANGE FONT - TOP AREA/FOOTERClosed
TheGem (WPBakery)
Updated October 28, 2022 at 8:01am
7
Most recent comment from Oliver:Hi,Sorry for delay, CSS code:
.top-area .gem-button {
font-family: 'Source Sans Pro' !important;
font-size: 14px !important;
font-weight: bold !important;
}
#footer-menu a {
fo ...