Public Tickets All Categories TheGem (WPBakery) (38) TheGem(Elementor) (94) TheGem - Feature Request (5) Activation Problems in TheGem Theme. (18) Cryption (1) AVXBuilder (0) Magna (0) Scalia (0) Codeus (0) SMacleanAnchored Submenu not showing up TheGem(Elementor) Updated 7 hours ago 1 Most recent comment from SMacleanAnchored:Hi there, The submenu items are not appearing when hovered over in the header (under templates builder). Any help would be appreciated! Thank you, Stephanie awpublicid4d URGENT: Demanding Refund due to Critical Vulnerability and Commercial Damages. Malware Detected. TheGem(Elementor) Updated 9 hours ago 1 Most recent comment from awpublicid4d:Dear CodexThemes Support Team, My hosting provider, DreamHost, has detected a severe malware infection on my staging site (staging.agencia-web-peru.com), where I am using TheGem theme. Critical ... Gary Friend Slider Revolution Updates TheGem (WPBakery) Updated 12 hours ago 1 Most recent comment from Gary Friend:Hello, how can I update the Slider Revolution plugin, please? Do I need to purchase a license for it, as I thought that was included with the theme? Thanks. Damian What is the best way to add a newsletter? TheGem(Elementor) Updated 3 days ago 2 Most recent comment from Oliver:Hi, Thank you for your request. You can use TheGem Blocks to choose between the prebuilt newsletter page sections. You can the insert a selected newsletter with one click. Please refer to this docum ... Arantxa TEMPLATE UPDATE TheGem (WPBakery) Updated 6 days ago 2 Most recent comment from Oliver:Hi, thank you for your request. I suppose it is a cache issue: if the plugin has been already automatically updated and this message has been previously displayed, so you might simply clean up your ... Peter Dobinson broken misdirected links TheGem (WPBakery) Updated 1 week ago 8 Most recent comment from Michael:You're welcome! Have a nice day! bryanmcclure12 Slider RevolutionClosed TheGem(Elementor) Updated 2 weeks ago 6 Most recent comment from Michael:Please contact us if you have any questions. Have a nice day! Uschi Kaiser Mega Menu Template - Screen/Mobile TheGem (WPBakery) Updated 3 weeks ago 3 Most recent comment from Oliver:Hi, thank you for your request. Kindly check these documentation articles regarding the responsive navigation in case mega menu templates are activated: https://docs.codex-themes.com/article/226-activ ... Jennifer Weis Site header on blog posts TheGem(Elementor) Updated September 13, 2025 at 7:49am 2 Most recent comment from Oliver:Hi Jennifer, Thank you for your request. As I see in the Page Options of your blog post, you have disabled the header: https://igt.erf.mybluehost.me/wp-admin/post.php?post=87629&action=edithttps://prn ... Nurney Richman footer fails on bbpress forum pageClosed TheGem (WPBakery) Updated September 11, 2025 at 6:32am 4 Most recent comment from Michael:Please contact us if you have any questions. Have a nice day! lamaquinadecontenidos Mobile version of the webClosed TheGem(Elementor) Updated September 5, 2025 at 6:21am 4 Most recent comment from Michael:Please contact us if you have any questions! Have a nice day! Uschi Kaiser Position Custom Fields in Product edit modeClosed TheGem(Elementor) Updated September 4, 2025 at 2:00pm 2 Most recent comment from Michael:Hi, Unfortunately, there is no such possibility at the moment. But we will pass on your request to our developers. cacheitconsulting Help with portfolio gridClosed TheGem (WPBakery) Updated September 4, 2025 at 8:06am 6 Most recent comment from Michael:You're welcome! Have a nice day! Edelweiss Okoro My license only works on one website. TheGem(Elementor) Updated September 4, 2025 at 7:10am 4 Most recent comment from Oliver:Hi, you are welcome. Jennifer Weis Header on MobileClosed TheGem(Elementor) Updated September 3, 2025 at 7:04am 4 Most recent comment from Michael:Please check the Page Options: https://igt.erf.mybluehost.me/wp-admin/post.php?post=7&action=edit 12345678910431