Public Tickets
chaturapatx
Question with licence if changing the website's domain name.
Activation Problems in TheGem Theme.
Updated 1 week ago
4
Most recent comment from Oliver:You are most welcome!
Damian
What is the best way to add a newsletter?
TheGem(Elementor)
Updated 1 week ago
4
Most recent comment from Oliver:Hi Damian,
Thank you for your reply. Sorry, I am still not quite sure where exactly would you like to add the file? Would you like to add a link to the file inside of your blog post? Kindly provide ...
nfleming
Portfolio Metro Gallery - click on gallery icon
TheGem (WPBakery)
Updated 2 weeks ago
2
Most recent comment from Oliver:Hi Nicola,
Thank you for your request. If you wish to show the gallery of images belonging to one specific portfolio item, you need to use the "Gallery" appearance format in Page Options of this por ...
Gary Friend
Slider Revolution Updates
TheGem (WPBakery)
Updated 2 weeks ago
6
Most recent comment from Oliver:You are most welcome!
Peter Dobinson
broken misdirected linksClosed
TheGem (WPBakery)
Updated 3 weeks ago
8
Most recent comment from Michael:You're welcome!
Have a nice day!
bryanmcclure12
Slider RevolutionClosed
TheGem(Elementor)
Updated September 23, 2025 at 6:56am
6
Most recent comment from Michael:Please contact us if you have any questions.
Have a nice day!
Uschi Kaiser
Mega Menu Template - Screen/Mobile
TheGem (WPBakery)
Updated September 18, 2025 at 6:57am
3
Most recent comment from Oliver:Hi, thank you for your request. Kindly check these documentation articles regarding the responsive navigation in case mega menu templates are activated: https://docs.codex-themes.com/article/226-activ ...
Jennifer Weis
Site header on blog posts
TheGem(Elementor)
Updated September 13, 2025 at 7:49am
2
Most recent comment from Oliver:Hi Jennifer,
Thank you for your request. As I see in the Page Options of your blog post, you have disabled the header:
https://igt.erf.mybluehost.me/wp-admin/post.php?post=87629&action=edithttps://prn ...
Nurney Richman
footer fails on bbpress forum pageClosed
TheGem (WPBakery)
Updated September 11, 2025 at 6:32am
4
Most recent comment from Michael:Please contact us if you have any questions.
Have a nice day!
lamaquinadecontenidos
Mobile version of the webClosed
TheGem(Elementor)
Updated September 5, 2025 at 6:21am
4
Most recent comment from Michael:Please contact us if you have any questions!
Have a nice day!
Uschi Kaiser
Position Custom Fields in Product edit modeClosed
TheGem(Elementor)
Updated September 4, 2025 at 2:00pm
2
Most recent comment from Michael:Hi,
Unfortunately, there is no such possibility at the moment.
But we will pass on your request to our developers.
cacheitconsulting
Help with portfolio gridClosed
TheGem (WPBakery)
Updated September 4, 2025 at 8:06am
6
Most recent comment from Michael:You're welcome!
Have a nice day!
Edelweiss Okoro
My license only works on one website.
TheGem(Elementor)
Updated September 4, 2025 at 7:10am
4
Most recent comment from Oliver:Hi, you are welcome.
Jennifer Weis
Header on MobileClosed
TheGem(Elementor)
Updated September 3, 2025 at 7:04am
4
Most recent comment from Michael:Please check the Page Options:
https://igt.erf.mybluehost.me/wp-admin/post.php?post=7&action=edit
buzzlabcomunication
Support Request – Different Home Pages per Device with The Gem + Elementor PROClosed
TheGem(Elementor)
Updated August 18, 2025 at 5:04pm
6
Most recent comment from Oliver:You are welcome!