Public Tickets
Martin
Activierung
Activation Problems in TheGem Theme.
Updated 4 hours ago
1
Most recent comment from Martin:Hi,
I’m having trouble activating the theme.WordPress has been reinstalled, and I have received a new license for it.Could you please assist me?
valentinap73
Number of images in product gallery
TheGem(Elementor)
Updated 7 hours ago
1
Most recent comment from valentinap73:Hello, on the individual product pages (Woocommerce) I use a vertical gallery on the left. Four thumbnails are displayed one below the other and, next to them, the currently selected image. I cannot f ...
Zenma
Multilingual site
TheGem - Feature Request
Updated 4 days ago
2
Most recent comment from Oliver:Hi, thank you for your request.
TheGem is fully compatible with WPML, Polylang, Loco translate plugins, you can check the documentation here https://docs.codex-themes.com/category/576-wpml , https://d ...
cchavardes1012
Security
TheGem (WPBakery)
Updated 2 weeks ago
2
Most recent comment from Oliver:Hi, thank you for your purchase. This has been already fixed in the previous versions, may I ask you how did you get the older version of TheGem? If you download TheGem from your download section, you ...
mr-website
search images
TheGem(Elementor)
Updated 3 weeks ago
2
Most recent comment from Oliver:Hi, thank you for your request.
You can manage the search results appearance via Theme Options - Archive Pages - Search Results as described in documentation https://docs.codex-themes.com/article/34 ...
krymka
styling
TheGem(Elementor)
Updated 3 weeks ago
4
Most recent comment from Oliver:You are welcome!
judithbeentjes
custom font
TheGem(Elementor)
Updated 3 weeks ago
3
Most recent comment from Oliver:Hi Judith,
Thank you for letting me know!
Tessa Spijker
text isn't showing
TheGem (WPBakery)
Updated 3 weeks ago
4
Most recent comment from Oliver:Hi Tessa,
"Where can I find the page options for that" - do you mean to disable the footer? If yes, please refer to the following documentation article https://docs.codex-themes.com/article/441-foot ...
mr-website
reorder of portfolio
TheGem(Elementor)
Updated 3 weeks ago
4
Most recent comment from Oliver:Hi,
you can search for the plugins like post order or post types order on the wordpress.org directory and give them a try.
hossamhany474
I need to do login with Phone Number Can i do with TheGem ?
TheGem(Elementor)
Updated November 24, 2025 at 7:05am
2
Most recent comment from Oliver:Hi, thank you for your request. You can check the following article, maybe it could be helpful: https://www.wpbeginner.com/plugins/how-to-add-login-with-phone-number-via-otp-in-wordpress/
szklo
Font Configuration and other things
TheGem(Elementor)
Updated November 24, 2025 at 5:53am
2
Most recent comment from Oliver:Hi, thank you for your request.
You simply need to adjust the body font. Go to Theme Options - Typography - Headings & Body, scroll down to the "Body Font" section and here you can adjust the settin ...
adwebpt
Editing low footer area
TheGem(Elementor)
Updated November 22, 2025 at 5:54am
2
Most recent comment from Oliver:Hi, thank you for your request. I didn't find any attached image, however I suppose you mean the bottom area of the website. Please refer to the following documentation: https://docs.codex-themes ...
valetauris
Add a external font
TheGem(Elementor)
Updated November 20, 2025 at 7:11am
6
Most recent comment from Oliver:Hi Valeria,
You are welcome!
mr-website
single project breadcrumbClosed
TheGem(Elementor)
Updated November 10, 2025 at 8:23am
2
Most recent comment from Michael:Hi,
You can select a page in the Theme Options.
Cristian
Blank Space
TheGem(Elementor)
Updated November 3, 2025 at 5:58am
4
Most recent comment from Oliver:Hi Cristian,
your ticket has been replied to, kindly check. There is some strange server-side 400 bad request error, please contact your hosting company / server administrator and ask them to provid ...