Public Tickets
jona7han77
WPML Issue - Pages and Posts Missing After Setup
TheGem(Elementor)
Updated 15 hours ago
2
Most recent comment from Oliver:Hi, thank you for your request.
Did you check the following documentation https://docs.codex-themes.com/category/576-wpml ? Can you please describe in more details your installation and setup steps? ...
Mayank
Urgent: The Gem Theme & Plugin Update Issue – License Mismatch
TheGem(Elementor)
Updated 16 hours ago
1
Most recent comment from Mayank:Hello Team,
We are facing an issue while updating The Gem WordPress theme on our live website.
Although the theme update is available, it is not updating properly. Additionally, the plugins that come ...
compumed
Edit default header
TheGem(Elementor)
Updated 2 days ago
4
Most recent comment from Oliver:Hi, thank you for your reply.
Yes, sure, you can use Page Options to specify on which pages which templates should be applied: https://docs.codex-themes.com/article/404-introduction For example, you ...
Sonal Theresa
Need Help Setting Up TheGem Church Onepage Layout
TheGem(Elementor)
Updated 6 days ago
4
Most recent comment from Oliver:Hi, thank you for your reply. The short answer is no - this will not affect your other pages, as long as you do not check the box to import the Theme Options settings for this single page (the “Impo ...
Sreelakshm
Widget footer issue
TheGem(Elementor)
Updated 2 weeks ago
2
Most recent comment from Oliver:Hi, thank you for your request.
You can edit the contact information displayed in the contact widget using Theme Options - Contacts & Socials as described in documentation: https://docs.codex-themes ...
Gary
Products Review Stars
TheGem (WPBakery)
Updated 3 weeks ago
6
Most recent comment from Oliver:Hi Gary, you are most welcome!
joen52
The gem theme elements and products showcase missing
TheGem - Feature Request
Updated 3 weeks ago
2
Most recent comment from Oliver:Hi, kindly check the reply in your other ticket https://codexthemes.ticksy.com/ticket/4529745
joen52
thegem-elements.zip
TheGem - Feature Request
Updated 3 weeks ago
2
Most recent comment from Oliver:Hi, thank you for your request.
It looks like this ticket is a duplicate of https://codexthemes.ticksy.com/ticket/4529591/ - kindly the reply there:
"TheGem Elements is a plugin bundled with TheGem ...
Wawe_Com
Mobile header icons (Cart / Login / Wishlist) not rendering in WooCommerce – workaround applied, need proper fix
TheGem(Elementor)
Updated 3 weeks ago
2
Most recent comment from Oliver:Hi, thank you for your request.
By reviewing the settings of your header template I can see, that the mentioned elements are hidden for the mobile devices. Please check this screenshot:
https://pr ...
Zenma
Multilingual site
TheGem - Feature Request
Updated December 15, 2025 at 9:43am
2
Most recent comment from Oliver:Hi, thank you for your request.
TheGem is fully compatible with WPML, Polylang, Loco translate plugins, you can check the documentation here https://docs.codex-themes.com/category/576-wpml , https://d ...
cchavardes1012
Security
TheGem (WPBakery)
Updated December 3, 2025 at 2:19pm
2
Most recent comment from Oliver:Hi, thank you for your purchase. This has been already fixed in the previous versions, may I ask you how did you get the older version of TheGem? If you download TheGem from your download section, you ...
mr-website
search images
TheGem(Elementor)
Updated December 2, 2025 at 5:22am
2
Most recent comment from Oliver:Hi, thank you for your request.
You can manage the search results appearance via Theme Options - Archive Pages - Search Results as described in documentation https://docs.codex-themes.com/article/34 ...
krymka
styling
TheGem(Elementor)
Updated November 30, 2025 at 10:53am
4
Most recent comment from Oliver:You are welcome!
judithbeentjes
custom font
TheGem(Elementor)
Updated November 28, 2025 at 5:57am
3
Most recent comment from Oliver:Hi Judith,
Thank you for letting me know!
Tessa Spijker
text isn't showing
TheGem (WPBakery)
Updated November 26, 2025 at 5:34pm
4
Most recent comment from Oliver:Hi Tessa,
"Where can I find the page options for that" - do you mean to disable the footer? If yes, please refer to the following documentation article https://docs.codex-themes.com/article/441-foot ...