Public Tickets
alexalva5
Issues with TheGem Theme Display on Different Browsers
TheGem(Elementor)
Updated 3 hours ago
7
Most recent comment from alexalva5:I have cleared the server cache, disabled any server-side optimization tools (such as CSS/JS minification), and regenerated Elementor's CSS files. The issue is still present in incognito mode and ...
agelosgikas
WooCommerce Custom Product Ordering Issue with theme
TheGem(Elementor)
Updated 5 hours ago
1
Most recent comment from agelosgikas:I am experiencing an issue with my custom WooCommerce product ordering code. I have implemented custom sorting to display products based on stock status and title. The sorting works correctly on the i ...
azuz
"Issues with Bundled Plugins and LayerSlider Activation in TheGem"
TheGem(Elementor)
Updated 5 hours ago
1
Most recent comment from azuz:Hello,
I recently purchased TheGem theme, which comes with several bundled plugins, including LayerSlider and other premium addons. However, I am facing the following issues:
Some of the bundled plugi ...
studio
Section on your main example site
TheGem (WPBakery)
Updated 3 days ago
2
Most recent comment from Michael:Hi,
Unfortunately this page is currently not available for the WPBakery version.
Perhaps you can use the Elementor version of the theme?
Gerald Bertet-Pilon Nicolas
SLIDER REVOLUTION Update
TheGem(Elementor)
Updated 1 week ago
4
Most recent comment from Michael:You don't need to perform any actions. The key for the plugin is embedded in the theme. Just use the available version of this plugin together with the theme.
https://help.market.envato.com/hc/en ...
Stefan
Favicon
TheGem (WPBakery)
Updated 1 week ago
4
Most recent comment from Michael:The standard favicon size in browsers is still 16x16 points corresponding to 32x32 pixels on high resolution screens.
Since the SVG format is not supported by all browsers, we recommend using the PNG ...
haider sayed
not able to install thegem elements plugin
TheGem(Elementor)
Updated 1 week ago
2
Most recent comment from Michael:Hi,
I see that this plugin is already installed on your site.
badger84
Counter not animated on viewportClosed
TheGem (WPBakery)
Updated 2 weeks ago
4
Most recent comment from Michael:You're welcome!
sweat
content elementsClosed
TheGem(Elementor)
Updated 2 weeks ago
9
Most recent comment from Michael:You cannot navigate to a portfolio item through the Elementor editor.
You can find all portfolio elements here and edit them:
https://sweat.es/wp-admin/edit.php?post_type=thegem_pf_item
Bastenhof
height of titleClosed
TheGem(Elementor)
Updated 2 weeks ago
3
Most recent comment from Michael:Hi,
This setting causes these differences.
chrismars_14
CART ICONClosed
TheGem (WPBakery)
Updated 2 weeks ago
2
Most recent comment from Michael:Hi,
Simply upload this image to your site's media database.
beboldstudios
PaddingClosed
TheGem (WPBakery)
Updated 2 weeks ago
2
Most recent comment from Michael:Hi,
To do this, you need to change the top and bottom paddings in the row or column of this block.
cykets
newsletter form not loading correctClosed
TheGem(Elementor)
Updated 3 weeks ago
2
Most recent comment from Michael:Hi,
This text is only displayed when you are logged in. Check your site in incognito mode, this text is not displayed there.
Stephen
Header
TheGem(Elementor)
Updated 3 weeks ago
2
Most recent comment from Oliver:Hi Stephen,
We would recommend to build your header with TheGem Header Builder as described in documentation: https://docs.codex-themes.com/article/621-video-tutorial
Using the header builder you ...
mouradtarek12
changing bachground colorClosed
TheGem(Elementor)
Updated 3 weeks ago
2
Most recent comment from Michael:Hi,
please use this setting: