Public Tickets
youssefxx
Purchase Code Verification Failed – TheGem Theme
TheGem(Elementor)
Updated 7 hours ago
1
Most recent comment from youssefxx:Hello ,
I hope you are doing well.
I recently installed TheGem – Creative Multi-Purpose & WooCommerce WordPress Theme, but I am unable to activate it. I keep receiving the following error message du ...
Dimitris Belegris
Ajax Search on Custom Menu
TheGem (WPBakery)
Updated 3 days ago
6
Most recent comment from Oliver:Hi, thank you for your reply. You can implement the customizations in the functions.php file of the child theme, look for the function " thegem_ajax_search", inside this function you will find thegem_ ...
Tessa Spijker
the link you followed had expired
TheGem(Elementor)
Updated 3 days ago
2
Most recent comment from Oliver:Hi Tessa,
Thank you for your request. Kindly check your current server configuration: https://tinekezuiderbaan.nl/wp-admin/site-health.php?tab=debug
Please adjust the following PHP settings https: ...
Markus
Carousel for regular WP content
TheGem (WPBakery)
Updated 5 days ago
4
Most recent comment from Oliver:Hi Markus,
Thank you for your reply. Can you please share some example link of how exactly should it look like on the frontend? You could use the “Pageable Container” element if you want to brea ...
hossamhany474
Categories problem - Please reply as soon as possible
TheGem(Elementor)
Updated 5 days ago
3
Most recent comment from Oliver:Hi, as I can see, you are trying to select categories whose names contain a specific word. In the category widget, you see the correct selection of categories with this word in their names; however, i ...
webisforu
Cant find where to change main backgroung image
TheGem(Elementor)
Updated 1 week ago
3
Most recent comment from Oliver:Hi, thank you for your request. Please check the very first section of the title area template or single post template, go to the "Advanced" tab of this section, scroll down to TheGem Options and edit ...
Moussa
edit button
TheGem(Elementor)
Updated 1 week ago
3
Most recent comment from Oliver:Hi, thank you for your request. Kindly check the following documentation articles: https://docs.codex-themes.com/article/235-on-click-popup , https://docs.codex-themes.com/article/719-popup-via-dynami ...
jona7han77
WPML Issue - Pages and Posts Missing After Setup
TheGem(Elementor)
Updated 2 weeks ago
2
Most recent comment from Oliver:Hi, thank you for your request.
Did you check the following documentation https://docs.codex-themes.com/category/576-wpml ? Can you please describe in more details your installation and setup steps? ...
compumed
Edit default header
TheGem(Elementor)
Updated 2 weeks ago
4
Most recent comment from Oliver:Hi, thank you for your reply.
Yes, sure, you can use Page Options to specify on which pages which templates should be applied: https://docs.codex-themes.com/article/404-introduction For example, you ...
Sonal Theresa
Need Help Setting Up TheGem Church Onepage Layout
TheGem(Elementor)
Updated 2 weeks ago
4
Most recent comment from Oliver:Hi, thank you for your reply. The short answer is no - this will not affect your other pages, as long as you do not check the box to import the Theme Options settings for this single page (the “Impo ...
Sreelakshm
Widget footer issue
TheGem(Elementor)
Updated 3 weeks ago
2
Most recent comment from Oliver:Hi, thank you for your request.
You can edit the contact information displayed in the contact widget using Theme Options - Contacts & Socials as described in documentation: https://docs.codex-themes ...
Gary
Products Review Stars
TheGem (WPBakery)
Updated January 2, 2026 at 4:25pm
6
Most recent comment from Oliver:Hi Gary, you are most welcome!
joen52
The gem theme elements and products showcase missing
TheGem - Feature Request
Updated December 30, 2026 at 7:10am
2
Most recent comment from Oliver:Hi, kindly check the reply in your other ticket https://codexthemes.ticksy.com/ticket/4529745
joen52
thegem-elements.zip
TheGem - Feature Request
Updated December 30, 2026 at 7:09am
2
Most recent comment from Oliver:Hi, thank you for your request.
It looks like this ticket is a duplicate of https://codexthemes.ticksy.com/ticket/4529591/ - kindly the reply there:
"TheGem Elements is a plugin bundled with TheGem ...
Wawe_Com
Mobile header icons (Cart / Login / Wishlist) not rendering in WooCommerce – workaround applied, need proper fix
TheGem(Elementor)
Updated December 29, 2026 at 3:07pm
2
Most recent comment from Oliver:Hi, thank you for your request.
By reviewing the settings of your header template I can see, that the mentioned elements are hidden for the mobile devices. Please check this screenshot:
https://pr ...