Public Tickets
SMacleanAnchored
Submenu not showing up
TheGem(Elementor)
Updated 7 hours ago
1
Most recent comment from SMacleanAnchored:Hi there, The submenu items are not appearing when hovered over in the header (under templates builder). Any help would be appreciated! Thank you, Stephanie
awpublicid4d
URGENT: Demanding Refund due to Critical Vulnerability and Commercial Damages. Malware Detected.
TheGem(Elementor)
Updated 9 hours ago
1
Most recent comment from awpublicid4d:Dear CodexThemes Support Team,
My hosting provider, DreamHost, has detected a severe malware infection on my staging site (staging.agencia-web-peru.com), where I am using TheGem theme.
Critical ...
Gary Friend
Slider Revolution Updates
TheGem (WPBakery)
Updated 12 hours ago
1
Most recent comment from Gary Friend:Hello, how can I update the Slider Revolution plugin, please? Do I need to purchase a license for it, as I thought that was included with the theme? Thanks.
Damian
What is the best way to add a newsletter?
TheGem(Elementor)
Updated 3 days ago
2
Most recent comment from Oliver:Hi,
Thank you for your request. You can use TheGem Blocks to choose between the prebuilt newsletter page sections. You can the insert a selected newsletter with one click. Please refer to this docum ...
Arantxa
TEMPLATE UPDATE
TheGem (WPBakery)
Updated 6 days ago
2
Most recent comment from Oliver:Hi, thank you for your request.
I suppose it is a cache issue: if the plugin has been already automatically updated and this message has been previously displayed, so you might simply clean up your ...
Peter Dobinson
broken misdirected links
TheGem (WPBakery)
Updated 1 week ago
8
Most recent comment from Michael:You're welcome!
Have a nice day!
bryanmcclure12
Slider RevolutionClosed
TheGem(Elementor)
Updated 2 weeks ago
6
Most recent comment from Michael:Please contact us if you have any questions.
Have a nice day!
Uschi Kaiser
Mega Menu Template - Screen/Mobile
TheGem (WPBakery)
Updated 3 weeks ago
3
Most recent comment from Oliver:Hi, thank you for your request. Kindly check these documentation articles regarding the responsive navigation in case mega menu templates are activated: https://docs.codex-themes.com/article/226-activ ...
Jennifer Weis
Site header on blog posts
TheGem(Elementor)
Updated September 13, 2025 at 7:49am
2
Most recent comment from Oliver:Hi Jennifer,
Thank you for your request. As I see in the Page Options of your blog post, you have disabled the header:
https://igt.erf.mybluehost.me/wp-admin/post.php?post=87629&action=edithttps://prn ...
Nurney Richman
footer fails on bbpress forum pageClosed
TheGem (WPBakery)
Updated September 11, 2025 at 6:32am
4
Most recent comment from Michael:Please contact us if you have any questions.
Have a nice day!
lamaquinadecontenidos
Mobile version of the webClosed
TheGem(Elementor)
Updated September 5, 2025 at 6:21am
4
Most recent comment from Michael:Please contact us if you have any questions!
Have a nice day!
Uschi Kaiser
Position Custom Fields in Product edit modeClosed
TheGem(Elementor)
Updated September 4, 2025 at 2:00pm
2
Most recent comment from Michael:Hi,
Unfortunately, there is no such possibility at the moment.
But we will pass on your request to our developers.
cacheitconsulting
Help with portfolio gridClosed
TheGem (WPBakery)
Updated September 4, 2025 at 8:06am
6
Most recent comment from Michael:You're welcome!
Have a nice day!
Edelweiss Okoro
My license only works on one website.
TheGem(Elementor)
Updated September 4, 2025 at 7:10am
4
Most recent comment from Oliver:Hi, you are welcome.
Jennifer Weis
Header on MobileClosed
TheGem(Elementor)
Updated September 3, 2025 at 7:04am
4
Most recent comment from Michael:Please check the Page Options:
https://igt.erf.mybluehost.me/wp-admin/post.php?post=7&action=edit