Public Tickets
Heidi
remove menu background
TheGem (WPBakery)
Updated 2 hours ago
2
Most recent comment from Oliver:Hi Heidi,
Thank you for your request.
In case of using built-in header layouts you can activate the header transparency for the whole website globally in Theme Options - Menu & Header as described ...
Uschi Kaiser
Mega Menu Template - Screen/Mobile
TheGem (WPBakery)
Updated 6 hours ago
2
Most recent comment from Uschi Kaiser:Here the 2 screenshots after I have done the test setting with the template
Jennifer Weis
Site header on blog posts
TheGem(Elementor)
Updated 4 days ago
2
Most recent comment from Oliver:Hi Jennifer,
Thank you for your request. As I see in the Page Options of your blog post, you have disabled the header:
https://igt.erf.mybluehost.me/wp-admin/post.php?post=87629&action=edithttps://prn ...
llukamatej2004
Sticky not sticky
TheGem(Elementor)
Updated 1 week ago
2
Most recent comment from Michael:Hi,
On pages such as one-page scrollers, sticky menu can't be disabled.
Please check these demos:
https://codex-themes.com/thegem/sites/agency-fullpage/
https://codex-themes.com/thegem/sites/phot ...
Nurney Richman
footer fails on bbpress forum page
TheGem (WPBakery)
Updated 1 week ago
4
Most recent comment from Michael:Please contact us if you have any questions.
Have a nice day!
lamaquinadecontenidos
Mobile version of the webClosed
TheGem(Elementor)
Updated 2 weeks ago
4
Most recent comment from Michael:Please contact us if you have any questions!
Have a nice day!
Uschi Kaiser
Position Custom Fields in Product edit modeClosed
TheGem(Elementor)
Updated 2 weeks ago
2
Most recent comment from Michael:Hi,
Unfortunately, there is no such possibility at the moment.
But we will pass on your request to our developers.
cacheitconsulting
Help with portfolio gridClosed
TheGem (WPBakery)
Updated 2 weeks ago
6
Most recent comment from Michael:You're welcome!
Have a nice day!
Edelweiss Okoro
My license only works on one website.
TheGem(Elementor)
Updated 2 weeks ago
4
Most recent comment from Oliver:Hi, you are welcome.
Jennifer Weis
Header on MobileClosed
TheGem(Elementor)
Updated 2 weeks ago
4
Most recent comment from Michael:Please check the Page Options:
https://igt.erf.mybluehost.me/wp-admin/post.php?post=7&action=edit
buzzlabcomunication
Support Request – Different Home Pages per Device with The Gem + Elementor PRO
TheGem(Elementor)
Updated August 18, 2025 at 5:04pm
6
Most recent comment from Oliver:You are welcome!
Harshitha
Pop Up display
TheGem(Elementor)
Updated August 12, 2025 at 11:53am
4
Most recent comment from Oliver:Hi, if you wish to enable popups only for specific pages or posts, you need to do it in Page Options of the respective page or post. While editing a page in your WordPress backend, scroll down and you ...
Stefano Becheroni
Account and Favorites Icon in Built-in header menuClosed
TheGem(Elementor)
Updated August 11, 2025 at 7:53am
10
Most recent comment from Michael:You're welcome!
Have a nice day!
brandchemist
Weird bar across Hompage footerClosed
TheGem (WPBakery)
Updated August 7, 2025 at 6:24am
2
Most recent comment from Michael:Hi,
just remove this section:
https://j7l.cfc.myftpupload.com/wp-admin/post.php?post=614&action=elementor
wilsdesign
GEM + ACF Plugin >>> EVENTS Propagation IssuesClosed
TheGem(Elementor)
Updated August 5, 2025 at 2:49pm
2
Most recent comment from Michael:Hi,
please try to use the Grid Filter element:
https://docs.codex-themes.com/article/654-grid-filter